Effective January 20, 2026

1. Introduction

IndigoKoi Wellness, LLC (“IndigoKoi Wellness”, “we”, “us”, or “our”) provides grief‑ and trauma‑informed coaching and integrative wellness services based in the United States. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights and choices available to you. Our website address is https://indigokoiwellness.com.

We encourage you to read this Privacy Policy carefully. If you do not agree with the practices described, please do not use our services or provide us with your information.

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2. Information We Collect

We collect the following categories of information:

1. Contact information – such as your name, email address, telephone number, mailing address and social media handles when you contact us, fill out forms or sign up for newsletters.

2. Demographic information – such as age range, pronouns or general location, if you choose to provide it.

3. Scheduling and purchase information – information needed to book sessions or purchase programmes, including appointment details, payment information (processed by our payment processor) and transaction history.

4. Communication data – messages and attachments you send to us via email, live chat or contact forms, and records of your correspondence.

5. Technical data – including your IP address, browser type and version, device identifiers, time zone setting, operating system, pages visited and actions performed on our site. We collect this via cookies and similar technologies, described further in our Cookie Policy. These categories align with the privacy policy checklist’s recommendation to list personal data collected (e.g., names, emails, phone numbers, IP addresses) and methods of collection.

3. How We Collect Information

We collect information in several ways:

• Directly from you – when you complete forms, schedule sessions, make purchases, subscribe to our mailing list, participate in coaching programmes or communicate with us.

• Automatically – via cookies and other tracking technologies that record technical information about your device and usage. See our Cookie Policy for details.

• From third parties – such as payment processors, appointment schedulers, analytics providers or social media platforms, when permitted.

4. How We Use Your Information

We use your information for the following purposes:

1. To provide and manage services – including booking sessions, delivering programmes, communicating with you, processing transactions and sending receipts.

2. To personalise your experience – tailoring content, recommendations and communications based on your interests and engagement.

3. To improve our website and services – monitoring usage patterns to analyse performance, resolve technical issues and develop new features.

4. To send marketing communications – delivering newsletters, invitations to events, updates and promotions. We will only send you marketing emails with your consent or as otherwise permitted by law.

5. To respond to enquiries and provide support – answering questions, addressing concerns and providing resources.

6. To comply with legal obligations – such as financial record‑keeping, tax requirements and responding to lawful requests.

7. To protect our rights and prevent misuse – detecting and preventing fraud, abuse and violations of our Terms of Service.

5. Legal Bases for Processing

When we process personal data from individuals in the European Economic Area (EEA), United Kingdom or other jurisdictions that require a lawful basis, we rely on one or more of the following legal grounds:

• Consent – where you have given clear consent for us to process your personal data for a specific purpose.

• Performance of a contract – to fulfil our contractual obligations (e.g. providing coaching services you request).

• Legitimate interests – when processing is necessary for our legitimate business interests and does not override your rights (e.g. to improve our services, respond to enquiries or ensure security).

• Compliance with legal obligations – when processing is necessary for us to comply with laws and regulations.

6. Sharing Your Information

We do not sell your personal information. We may share information in the following circumstances:

1. Service providers – trusted third‑party vendors who assist in operating our website, processing payments, scheduling appointments, sending emails, performing analytics or providing customer support. These providers may access personal data only to perform tasks on our behalf and are contractually required to protect it.

2. Legal requirements – when required to do so by law or to respond to valid legal process.

3. Business transfers – if our business is sold or merged, your information may be transferred as part of the transaction, subject to standard confidentiality obligations.

4. With your consent – we may share information for any other purpose disclosed at the time of collection or with your consent.

7. International Transfers

We are based in the United States. Your personal information may be stored and processed in the U.S. or in other jurisdictions where our service providers operate. We take appropriate safeguards, such as contractual clauses or equivalent mechanisms, to protect your data when it is transferred across borders.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

8.1. Individuals in the EEA/UK

Under the GDPR and UK GDPR you have the right to:

• Access – Request a copy of the personal data we hold about you.

• Rectification – Ask us to correct inaccurate or incomplete data.

• Erasure – Request deletion of your personal data when no longer needed, subject to legal obligations.

• Restriction – Ask us to limit the processing of your data in certain circumstances.

• Portability – Receive your personal data in a structured, commonly used format and have it transferred to another controller.

• Objection – Object to processing based on our legitimate interests or for direct marketing purposes.

• Withdraw consent – Withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us (see Contact Us).

8.2. California Residents

If you are a resident of California, the California Consumer Privacy Act (CCPA/CPRA) grants you rights to:

• Know – Request information about the categories and specific pieces of personal data collected, sources, purposes and third‑party disclosures.

• Delete – Ask us to delete personal data we hold about you, subject to exceptions.

• Opt‑out of sale or sharing – Direct us not to sell or share your personal information for targeted advertising. We do not sell personal data, but we provide a “Do Not Sell or Share My Personal Information” link for transparency.

• Non‑discrimination – We will not discriminate against you for exercising your rights.

To submit a verifiable request, please use the contact details provided below.

9. Cookies and Similar Technologies

We use cookies and similar tracking technologies to recognise you and remember your preferences. For detailed information about the cookies we use, the purposes for which we use them, and how you can control them, please refer to our separate Cookie Policy. The cookie policy explains that websites must disclose what cookies are used, why they are used and provide users with the ability to manage or withdraw consent.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described above, to comply with our legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.

11. Security

We implement industry‑standard technical and organisational measures to safeguard personal data. These measures include encrypted data transmission (HTTPS), secure storage, limited access to personal information and regular security reviews. Despite our efforts, no method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security.

12. Children’s Privacy

Our services are intended for adults and not directed at children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data without parental consent, we will promptly delete it.

13. Automated Decision‑Making and AI

We do not use personal data for automated decision‑making that produces legal or similarly significant effects on you. If we implement AI tools in the future, we will update this policy and transparently disclose how they are used.

14. Links to Other Websites

Our website may contain links to third‑party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policies of any external websites you visit.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. We will post the updated policy on our website with a new effective date and, where required by law, notify you via email or a notice on our site. The privacy policy checklist recommends providing an effective date and information on updates.

16. Contact Us

If you have questions or requests regarding this policy or your personal information, please contact us at:

• Email: support@indigokoiwellness.com

• Mail: IndigoKoi Wellness, LLC, 1755 North Pebble Creek, Goodyear, AZ 85338, USA

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